Refund Policy

At ON Spot Cover, we strive to provide the highest quality consultancy services and training programs. However, if you are not satisfied with our services or courses, we offer a straightforward refund policy to ensure your satisfaction.

Consultancy Services Refund Policy

1. *Eligibility for Refund* - Refund requests must be submitted within 14 days of the consultancy session. - Refunds are applicable if the service provided did not meet the agreed-upon expectations or if there was a significant discrepancy in the information provided. 2. *Refund Process* - To request a refund, please contact our customer service team at info@onspotcover.com with your name, service details, and the reason for the refund request. - Our team will review your request and respond within 5 business days. - Approved refunds will be processed within 7 business days of approval and will be credited back to the original payment method.

Training Courses Refund Policy

1. *Eligibility for Refund* - Refund requests must be submitted within 30 days of course purchase. - Refunds are applicable if you have not accessed more than 25% of the course content. 2. *Refund Process* - To request a refund, please contact our customer service team at info@onspotcover.com with your name, course details, and the reason for the refund request. - Our team will review your request and respond within 5 business days. - Approved refunds will be processed within 7 business days of approval and will be credited back to the original payment method.

General Conditions

- Refunds will not be issued for services or courses purchased through third-party platforms. Please refer to their respective refund policies. - In case of disputes, our decision will be final and binding. For any questions or concerns regarding our refund policy, please contact us at info@onspotcover.com or call us at 8378 8378 16 We are committed to ensuring your satisfaction and will do our best to address any issues promptly.